Welcome to Plush Pal Toys! These Terms and Conditions outline the rules and regulations for using our website and purchasing our cuddly companions. By accessing our site and making purchases, you agree to these terms in full.
1. General Terms
Plush Pal Toys (“we”, “us”, or “our”) operates the website plushpaltoys.com. We specialize in high-quality, baby-safe plush toys including stuffed animals, plush playsets, and soft baby books designed with love and safety in mind.
1.1 Website Use
By using our website, you confirm that you are at least 18 years old or have parental/guardian consent. You agree not to use our site for any unlawful purpose or in any way that might harm, disable, or impair the site.
1.2 Product Availability
We ship worldwide except to certain remote areas in Asia and other restricted regions. All orders are subject to product availability.
2. Products and Services
2.1 Product Descriptions
We take great care to ensure our product descriptions and images are accurate. However, slight variations in color or design may occur. All plush toys are designed with baby safety in mind, featuring soft materials and secure stitching.
2.2 Product Safety
Our Baby Safe Plush collection meets rigorous safety standards. However, adult supervision is recommended for all plush toys used by children under 3 years due to small parts in some items (like Plush Baby Rattles).
2.3 Age Recommendations
Age recommendations are provided for each product based on safety considerations. Customers are responsible for selecting appropriate products for the intended recipient’s age.
3. Ordering and Payment
3.1 Order Process
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details. We accept Visa, MasterCard, JCB, and PayPal.
3.2 Pricing
All prices are in USD. We reserve the right to adjust prices at any time, but price changes won’t affect confirmed orders.
3.3 Payment Security
We use secure payment processing. You agree to provide current, complete, and accurate payment information.
3.4 Shipping Options
We offer:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
- Free Shipping: For orders over $50 via EMS (15-25 business days)
3.5 International Orders
International customers are responsible for any customs fees, taxes, or import duties, which are not included in our shipping costs.
4. Returns and Refunds
4.1 Return Policy
We accept returns within 15 days of delivery. Items must be unused, in original condition with all tags and packaging intact. For health reasons, we cannot accept returns on:
- Plush Baby Rattles (once removed from packaging)
- Soft Baby Books showing signs of use
4.2 Return Process
To initiate a return:
- Email [email protected] within 15 days with your order number and reason for return
- Wait for our approval and return instructions
- Repackage securely with all original materials
- Ship using provided return label (domestic) or at your expense (international)
4.3 Refund Details
Original shipping fees are non-refundable. Refunds are issued to the original payment method:
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
5. Intellectual Property
All content on our website (images, text, designs) is our property and protected by copyright laws. You may not use our content without written permission.
6. Limitation of Liability
Plush Pal Toys shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.
7. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.
8. Changes to Terms
We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.
9. Contact Us
For any questions about these Terms, please contact our cuddly customer care team:
Email: [email protected]
Mail: 1729 Frankford Street Southeast, Washington, US 20020
Thank you for choosing Plush Pal Toys – where every plush pal is made with love and safety in mind!