Returns & Exchanges

At Plush Pal Toys, we want every cuddly companion to find its perfect home. If your plush pal didn’t quite meet your expectations, we’re here to help with our hassle-free returns process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

• Item must be unused, in original condition with all tags attached
• Original packaging must be included (especially important for our Baby Safe Plush with Sound collection)
• A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Plush Baby Rattles (once removed from packaging)
• Soft Baby Books that show signs of use
• Any item that fails to meet our return condition requirements

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer care team at [email protected] with your return request within 15 days of delivery. Please include:

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and (if applicable) a prepaid return label.

Step 3: Package and Ship

Securely package the item in its original packaging and include all accessories. Attach the provided return label and drop off at your nearest DHL/FedEx location.

Step 4: Processing

Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

• Credit card payments: 5-10 business days after processing
• PayPal payments: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

International Returns

For customers outside the US:

• You are responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges