Welcome to our Plush Pal Toys FAQ! We’re here to make your cuddly shopping experience as smooth as possible. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Products

Q: What makes your plush toys safe for babies?
A: All our baby products (blankets, rattles, and plush) meet strict safety standards with child-safe materials, secure stitching, and no small detachable parts. Our “Baby Safe” line undergoes additional testing for extra peace of mind.
Q: Do you offer realistic-looking stuffed animals?
A: Yes! We specialize in both whimsical and realistic plush. Check our “Realistic Stuffed Cats” and bird collections (like our Bald Eagles and Barn Owls) for nature-accurate details.
Q: Are there interactive plush options?
A: Absolutely! Explore our “Plush with Sound”, “Singing Plush Birds”, and “Plush Playsets” for engaging toys that stimulate little ones’ senses.
Q: Do you have gender-neutral gift options?
A: Yes! Our “Gender Neutral Plush” collection features beautiful options beyond traditional pink/blue colors, perfect for all children.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Q: Can I modify my order after placing it?
A: We process orders quickly! Please email [email protected] immediately with your order number—we’ll try our best if it hasn’t entered processing.

Shipping & Delivery

Shipping Quick Facts:
• Processing: 1-2 business days
• Standard Shipping: $12.95 via DHL/FedEx (10-15 days)
• Free Shipping: Orders $50+ via EMS (15-25 days)
• We ship worldwide (except some remote areas)
Q: How long until my order arrives?
A: Most orders ship within 1-2 business days. Delivery times then depend on your chosen method:
– Standard Shipping: 10-15 business days after dispatch
– Free Shipping: 15-25 business days after dispatch
Baby essentials receive prioritized processing when possible!
Q: Do you offer international shipping?
A: Yes! We deliver to most countries (excluding certain remote areas in Asia and elsewhere). Note that some realistic animal plush may have import restrictions in your country.
Q: Will I pay customs fees?
A: Some countries may charge import fees, which are the customer’s responsibility. We can’t predict these fees but declare all packages accurately as “Plush Toys” with their full value.
Q: Can I track my order?
A: Yes! Standard Shipping includes full tracking, while Free Shipping offers basic tracking. You’ll receive a dispatch email with tracking information when your order leaves our workshop.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 15 days of delivery for unused items in original packaging. Please email [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
Q: How long for refunds to process?
A: Once we receive your return, refunds typically process within 5-7 business days to your original payment method.

Customer Service

Q: How can I contact you?
A: Our friendly team is available via email at [email protected]. We’re based in Washington at:
1729 Frankford Street Southeast, Washington, US 20020
Q: Do you offer gift wrapping?
A: While we don’t offer traditional gift wrapping, you can include a free gift message during checkout! All orders are packed with care in our eco-friendly recycled materials.
Still have questions?
Our customer care team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.